My name is Robert, and I live in London, Ohio, and I came here because I had a lesion on my palate, and I needed a biopsy. When I came in, of course, it was coming into another facility that I hadn't been in before, but they were very friendly. Dr. Smith was very, very competent and very well versed in what he did, and I found that impressive. You could tell that he cared about the patient, and Dr. Smith made certain that all of my questions were answered and that all would go well. Out of one to five stars, I'd have to give Dr. Smith a five-star.